Official Documents

Pp123 Privacy Policy – Member Personal Data Protection

Pp123 takes your privacy seriously. This document clearly explains how we collect, store, use, and protect your personal information in accordance with Malaysia's data protection laws.

Updated: 1 January 2026
Bahasa Melayu (Malaysia)
SSL 256-bit
PDPA Compliance

This policy was last updated on 1 January 2026 and takes effect immediately. It supersedes all previous versions of the Privacy Policy.
SECTION 1

Introduction

Pp123 respects the privacy of every member and visitor to our platform. As a trusted online betting and gaming platform in Malaysia, we understand how important the security and confidentiality of your personal information is to you and your family.

This Privacy Policy explains in detail how pp123 collects, processes, stores, and protects your personal data when you use our website, mobile app, and services. It also outlines your rights regarding that personal data and how to contact us should you have any concerns.

By registering an account, using the platform, or simply browsing the pp123 website, you are deemed to have read, understood, and agreed to the provisions of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

Important note: This Privacy Policy applies to all information collected through the pp123.vin website, the pp123 mobile app, and all related services operated by pp123.

SECTION 2

Information We Collect

Pp123 only collects information that is genuinely necessary to provide you with the best possible service. We do not collect excessive or irrelevant data beyond the scope of our service.

Data Categories Examples of Information Collection Method
Identity Information Full name, date of birth, identification card number Registration form, KYC verification
Contact Information Email address, phone number, residential address Registration form, profile updates
Financial Information Bank account number, bank name, transaction records Deposit and withdrawal process
Usage Data Wagering records, games played, session duration Automated activity during platform use
Technical Data IP address, device type, web browser, operating system Automatic server logs, cookies
Communication Data Support chat history, emails sent to us Interactions with the support team

Minimum collection principle: pp123 only requests information necessary for the stated purpose. We will never ask for your password via email, SMS, or live chat.

SECTION 3

How We Use Your Data

All information we collect is used solely for legitimate, stated purposes. pp123 will not use your data for any other purpose without first obtaining your consent.

  • Account management: Processing registration, verifying identity, and managing your member account including deposits and withdrawals.
  • Service delivery: Enabling you to access all games, sports betting, live casino, and slots available on the pp123 platform.
  • Payment processing: Processing deposits and withdrawals securely through trusted payment channels including bank transfers, DuitNow, and e-wallets.
  • Service communications: Sending important notices related to your account, security, terms changes, and system updates.
  • Customer support: Helping you resolve technical issues, account enquiries, and complaints via live chat and support email.
  • Legal compliance: Meeting legal obligations including anti-money laundering (AML) requirements and consumer protection.
  • Platform improvements: Analysing usage patterns in aggregate and anonymously to improve user experience and platform performance.
  • Security and fraud prevention: Detecting and preventing fraudulent activity, multi-account usage, and other security threats.

Marketing communications: pp123 may send promotional offers and bonus information via email or SMS. You may opt out of receiving marketing communications at any time through your account settings or by contacting our support team.

SECTION 4

Sharing Information with Third Parties

Pp123 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, there are limited circumstances where we need to share your information with trusted parties.

  • Payment service providers: Payment processors and banking institutions that assist us in handling deposit and withdrawal transactions securely.
  • Game software providers: Casino and slot game providers that partner with pp123 to deliver a quality gaming experience to members.
  • Legal authorities: Government agencies, law enforcement bodies, or legal tribunals when required by law or court order.
  • Auditors and consultants: Professionals engaged for audit, risk assessment, or legal advisory purposes, subject to strict confidentiality agreements.
  • Business transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred to the new entity, which will be bound by an equivalent privacy policy.

All third parties who receive your data are obligated to maintain its confidentiality and use it only for the specified purpose. pp123 ensures that binding written agreements are in place with all third-party service providers.

SECTION 5

Data Security

Protecting your personal and financial data is pp123's top priority. We continually invest in the latest security infrastructure to keep your information safe from cyber threats at all times.

  • 256-bit SSL encryption: All data transmitted between your browser and pp123's servers is protected using industry-grade SSL encryption, the same standard adopted by major banking institutions.
  • Stored data encryption: Sensitive data such as financial information and identity documents are stored in encrypted format on secure servers.
  • Access control: Only authorised personnel have access to members' personal data, and such access is strictly controlled and audited.
  • 24/7 monitoring: Our automated security monitoring system operates around the clock to detect and contain any threats or suspicious activity.
  • Two-factor authentication (2FA): pp123 supports and encourages the use of 2FA as an additional layer of protection for every member account.
  • Regular security audits: pp123's security infrastructure is regularly reviewed and audited by independent cybersecurity experts.

Data breach: In the event of a data breach affecting your personal information, pp123 will notify you within the timeframe required by applicable law and take immediate remedial steps.

SECTION 6

Cookies & Tracking Technologies

Pp123 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

  • Essential cookies: Required for core platform functions such as login, sessions, and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance cookies: Collecting anonymous information about how you use our platform to help us improve performance and user experience.
  • Functional cookies: Storing your preferences such as language, currency, and display settings to deliver a more personalised experience.
  • Analytics cookies: Helping us understand platform usage patterns in aggregate using trusted third-party analytics tools.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect your ability to use certain features of the pp123 platform.

SECTION 7

Your Privacy Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and pp123's policy, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete data held in our records.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data from our systems.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request restriction of your data processing under certain circumstances provided by law.

To submit any request relating to your privacy rights, please contact us at [email protected]. We will process your request within 21 business days.

SECTION 8

Data Retention Period

Pp123 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

  • Active account data: Retained for the duration your account is active and for an additional period after account closure for legal compliance purposes.
  • Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's financial and tax legal requirements.
  • KYC Documents: Retained for at least 5 years after account closure or the end of the business relationship in line with AML requirements.
  • Communication logs: Customer support communication records are retained for 2 years for quality control and dispute resolution purposes.
  • Cookie data: Session cookies are deleted when you close your browser; persistent cookies are stored for a set validity period, typically not exceeding 12 months.

When your data is no longer needed, pp123 will ensure it is securely deleted or anonymised using industry-standard procedures.

SECTION 9

Child Protection

Pp123 is a platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

  • All registrants are required to confirm that they are at least 18 years of age during the registration process.
  • Our KYC verification process is designed to detect and prevent registration by underage individuals.
  • If we discover that we have inadvertently collected personal data from an individual under the age of 18, we will promptly delete that information and close the relevant account.
  • Parents or guardians who discover their child has registered on the pp123 platform are required to contact us immediately at [email protected].
SECTION 10

Privacy Policy Amendments

Pp123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or the services we offer.

  • Any material changes to this Privacy Policy will be communicated to members via a notice on the platform or through their registered email.
  • The "Updated" date at the top of this document will always reflect the date of the latest version.
  • Continued use of the platform after amendments take effect constitutes acceptance of the revised policy.
  • You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your information.
SECTION 11

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at:

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat button at the bottom right corner of the platform
  • Response time: We are committed to responding to all privacy-related enquiries within 21 business days

For more information regarding the platform's terms of use, please refer to Terms and Conditions us. For guidance on gaming limits and controls, visit the Responsible Gaming us.


Privacy Commitment

Why Your Privacy Is Safe with pp123

We don't just comply with the law — we go beyond the minimum standards to ensure your data is truly protected.

Bank-Grade Encryption

All your personal and financial data is encrypted using SSL 256-bit technology — the same standard used by leading banks worldwide to protect their customers' information.

Malaysia PDPA Compliance

Pp123 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing activities are carried out within the prescribed legal framework.

No Data Selling

Your personal data is never sold, rented, or traded to advertisers or third-party companies for their marketing purposes. Your information belongs solely to you.

Full Control in Your Hands

Through your account settings, you can access, update, or request deletion of your personal data at any time. We believe you have the right to full control over your information.

Active Security Monitoring

Our security monitoring system operates 24 hours a day, 7 days a week to detect suspicious activity and protect your account from unauthorised access attempts.

Dedicated Privacy Team

Pp123 has a dedicated support team ready to assist you with any privacy or data security concerns. Reach us via live chat or email at any time.


Ready to Play Safely?

Join millions of pp123 members enjoying a betting and gaming experience in a safe, fair, and trusted environment. Your data is always protected.

Have questions? Visit FAQ page or check our Responsible Gaming for further guidance.


Bahasa Melayu